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Frequently Asked Questions

Gemetic Private Limited

Online Shopping

+ Is it secure to buy gems online at

User Account & Registration

+ How do I register on
+I forgot my password. What should I do?
+ How do I change my password?


+How can I cancel my order?
+How long will it take for my purchase to be delivered?

Payment Options

+What are the available payment options?
+How does the online payment system work?
+What are the reasons where my credit card might be refused?
+What is the ‘Save this Card’ option on the payment page?

Customer Support

+Can I speak to someone about a problem on the website?

Shipping & Delivery

+How long would it take for me to receive my order?
+Do you offer free shipping?
+Do you shipment all over the world?
+How do I check the status of my order?
+What can I do if my order is delayed?
+What happens if my order gets shipped to the wrong address?
+Where can I find my tracking number?
+Where can I find an invoice for my order?
+ What happens if my order is delivered damaged?
+ What happens if the product I ordered is damaged?