+ Is it secure to buy gems online at gemetic.com.lk?
Yes. Our online shopping site has built-in security measures that keep your information as well as the details of the transaction safe. However, always use caution when shopping online and avoid sharing your passwords and financial details on unsecured sites.
User Account & Registration
+ How do I register on gemetic.com.lk?
Click the 'User Icon' at the right-top of the website and insert your email id and a password and confirm it with the OTP, sent to email. Complete the registration by giving the additional information required.
+I forgot my password. What should I do?
Simply click on the Forgot password and follow the instructions as prompted.
+ How do I change my password?
You can change your password in the My Account page.
+How can I cancel my order?
Please read our ‘Cancellation & Refund Policy’ in case your issue falls under circumstances already specified. Should you wish to proceed with canceling your order, you can initiate a request by calling +94 33 2271861 or +94 74 0026223 or writing to email@example.com.
+How long will it take for my purchase to be delivered?
We have several products under the Same Day Shipping category. These are ready-to-ship products and will likely be delivered at your address in 2-3 working days. For international delivery, an estimated time of delivery is provided prior to finalizing your order.
+What are the available payment options?
You can purchase using a valid Visa/Master/Amex Debit or Credit Card. You can also pay through Lanka QR, Bank Transfer.
International customer can pay through Western Union, Moneygram or Paypal.
+How does the online payment system work?
Your bank or debit/credit card company will directly authorize the transaction on the payment gateway page. Once we receive their authorization, your order will be finalized. You will know right away if your credit card was accepted.
+What are the reasons where my credit card might be refused?
Debit and credit card companies refuse authorization of debit / credit cards for a specific number of reasons, including:
The credit card number entered is not a valid number
The credit card does not have enough credit balance left to pay for the order
The billing address entered in the order form does not exactly match the address in your credit card statement
The expiration date of the credit card is not entered correctly (also sometimes the result of a typographical error)
For more details, please contact your debit/ credit card issuing bank for clarification.
+What is the ‘Save this Card’ option on the payment page?
This feature allows you to enter your financial details and save it for future use, which will make your checkout quicker.Your information is kept safely on our secured payment gateway and you will still be asked for verification to complete future transactions.
+Can I speak to someone about a problem on the website?
We always welcome your valuable feedback and strive to offer you the joy of gem shopping with every visit.You can contact us by emailing firstname.lastname@example.org or by calling +94 33 2271861 or +94 74 0026223.
Shipping & Delivery
+How long would it take for me to receive my order?
It generally takes 2 - 7 for your items to reach you after we hand it over to the courier. International delivery times may vary.
+Do you offer free shipping?
We offer free islandwide shipping for all items ordered, regardless of value or quantity.
+Do you shipment all over the world?
We ship to all major cities in the world.
+How do I check the status of my order?
You can check your order status using the in the the website My Account page on our website
+What can I do if my order is delayed?
For delivery and all other issues, please do not hesitate to call us on +94 33 2271861 or +94 74 0026223 or email email@example.com immediately. We will be happy to provide you the best support for your queries.
+What happens if my order gets shipped to the wrong address?
Our secured delivery system makes this unlikely, although some circumstances may be beyond our control. If you have not received your order in a timely manner. Please call us on +94 33 2271861 or +94 74 0026223 or email firstname.lastname@example.org for assistance.
+Where can I find my tracking number?
Your tracking number and other order related information can be found on our website: My Account.
+Where can I find an invoice for my order?
Your order related information can be found on our website: My Account.
+ What happens if my order is delivered damaged?
In the unlikely event that your order is delivered to you visibly damaged, please do not accept the package from the delivery team and immediately contact +94 33 2271861 or +94 74 0026223 or email email@example.com immediately.
+ What happens if the product I ordered is damaged?
Our team ensures the quality of the product with several checks before handing it over for delivery. However, if the package is damaged during delivery, please take photos and/or videos of the item/s and email us at firstname.lastname@example.org or contact our customer support at +94 33 2271861 or +94 74 0026223.